Shipping policy

HBB Products is not responsible for any custom charges. Orders outside the UK may experience custom charges and delays so please be aware of this before ordering as we will not refund your order due to an unexpected customs charge. If you order outside the UK please note that parcels can get stuck in customs, this is completely out of our hands, if your order is stuck in customs it is your responsibility to call the shipping company using the tracking details we have provided. HBB Products is not responsible for chasing tracking details.

 

If you have ordered and not picked up from the post office so the order has been sent back to us, you will have to cover the costs for the order to be sent again. HBB Products is not responsible for re-delivery charges.