Refund policy

For hygiene reasons we DO NOT offer refunds/exchanges on items. We also DO NOT refund unwanted items even if you have changed your mind.

If you receive an item that is damaged or faulty we will of exchange or refund this for you (subject to our policy).You must notify us by email of any damaged or faulty items received within 7 days. 

Once we have shipped your order you will be provided with tracking details, after we have shipped the order it is your responsibility to chase if there is any unexpected delays. We are not responsible for the parcel once it has left us.

 

Please note; Our lashes are individually handmade, this means each one can be slightly different. This is not a fault but part of the unique lash designs of individual hair by our supplier.

All returns require a receipt or proof of purchase. If this is not provided then we will not be able to go ahead with the return.

Refunds 

Once we have received your return we will notify you by email, this will also advise you of the approval or rejection of your refund. 

If approved, then your refund will be processed, and a credit will be applied to your card, within a few days. 

Late or missing refunds

If you haven’t received a refund please check your bank account again. All enquiries regarding missing refunds should be sent to us at info@heathersbeautybox.co.uk

Exchanges

Items will only be replaced if they are defective or damaged. If you need to exchange it for the same item, please contact us by email at info@heathersbeautybox.co.uk and send your item to: 

133 Convent Road

Ashford, Surrey

TW15 2HW

Upon receipt of your order, please check the goods are in perfect condition and notify us straight away if there is a problem. 

For any returns the items remain your responsibility until they reaches us. For your own protection, we recommend that you send the parcel using a delivery service that you trust. Any delivery charges incurred by HBB Products will be charged back to you.

HBB Products does not pay for returns postage unless we have sent the incorrect item.